Fair, both ways.

• You send us your dates: a website enquiry alone doesn't block dates — just tell us what you're thinking.
• We send you a written offer: rooms, rates, and payment information, laid out clearly. The written offer starts a 3-day hold.
• Your booking is confirmed when we receive a 25% advance. The remaining 75% balance is payable at check-in.

• Payment methods: Bank transfer, UPI, credit or debit card, Razorpay, Wise, international transfer, or cash at check-in.
• Hold window: We hold your dates for three days from our written offer. A 25% advance confirms the booking; the remaining 75% is due at check-in.
• Taxes: All listed prices exclude 18% GST, which will be itemized on your invoice.

Direct bookings only. Third-party platform bookings (Airbnb, Booking.com) follow that platform's policy.

• 60+ days before arrival: 90% refund.
• 30–59 days before arrival: 50% refund.
• 29 days or fewer: No refund.
• Discounted / Non-Refundable Rates: Non-refundable regardless of cancellation date.
• Events outside your control: If a natural disaster or government travel ban stops you from coming, you will receive a credit voucher valid for 12 months, not a cash refund. Pushkar Fair and other peak dates may carry different rates and stricter terms — we will tell you exactly what applies when we confirm your booking.
• Host Cancellation: If we cancel your reservation for any reason, you will receive a full refund.
• Processing: Approved refunds are issued within 15 days of receiving your banking details. Payment gateway and card transaction fees are deducted from the refund amount.

We are different by design: no alcohol, smoking, parties or outside food. Outside visitors need prior approval. Adults only; no pets. Need an exception for children or pets? Ask before booking. Resident dogs live on the property.

Limited exceptions for children or pets may be requested before booking; approval is entirely discretionary.

• Timings: Check-in is from 1 pm; checkout is by 11 am. Early check-in or late checkout must be arranged in advance.
• Meals: Freshly prepared from the farm harvest. Please order at least 4 hours ahead. Breakfast: 8–10 am · Lunch: 1–2 pm · Dinner: 6–8 pm.
• Conduct: No illicit substances, parties, loud music, or unapproved group events.
• Occupancy & Extra Beds: Rooms are for double occupancy. Extra beds are ₹3,000 per room per night.
• Farm Dogs: Resident dogs live on-site. Let us know in advance if you need them secured in their enclosures during your stay.

• Age & ID Verification: The primary guest must be at least 18 years old. All guests must present an original, valid government-issued photo ID with address proof (Aadhaar, Driving License, Voter ID, or Passport) at check-in. Check-in cannot proceed without verified ID.
• Property Care: Guests are responsible for reasonable care of the room and for damage to property or amenities.
• Violations & Penalties: Break house rules or cause real disruption and we'll ask you to leave — no refund, and we reserve the right to charge up to ₹10,000 per incident to cover it.

• Data Use: If you send us a booking enquiry, we save your name, email, phone number, arrival date, number of nights, guest count, room choice, and whatever you write in the message — used only to answer you and manage your stay. Every visit to the site, we also log which pages you viewed, a random session ID, and where you came from (a link, search, or ad campaign) — kept separately from your name and contact details unless you also send us an enquiry.
• Data Sharing: We never sell personal data. We share it only with service providers needed to host the site, deliver email, process payments, manage bookings, or comply with the law.
• GDPR (EU & UK Guests): You may request access, correction, or deletion of your stored data at any time.

Privacy questions: info@pushkarorganic.com or +91 88755 05555.