Fair, both ways.

• You send us your dates: a website enquiry alone doesn't block dates — just tell us what you're thinking.
• We send you your options: rooms, rates, and payment information, laid out clearly. Take your time deciding, and if you need more of it, just ask.
• Your booking is confirmed when we receive a 25% advance. The remaining 75% balance is payable at check-in.

• Payment Methods: Bank transfer, UPI, credit/debit card, Razorpay link, or cash at check-in. International guests can pay via Wise or direct transfer to our local accounts in USD, EUR, GBP, AUD, and other major currencies.
• Hold Window: Unpaid dates are held tentatively for 3 days from the invoice date. If the advance is not received within 3 days, dates are released. Extensions can be requested.
• Taxes: All listed prices exclude 18% GST, which will be itemized on your invoice.

Direct bookings only. Third-party platform bookings (Airbnb, Booking.com) follow that platform's policy.

• 60+ days before arrival: 90% refund.
• 30–59 days before arrival: 50% of the booking total is retained.
• 29 days or fewer: No refund.
• Discounted / Non-Refundable Rates: Non-refundable regardless of cancellation date.
• Guest Cancellation (Force Majeure): If something outside your control — a natural disaster, a government travel ban — stops you from coming, you'll receive a credit voucher valid for 12 months (no cash refund). Pushkar Fair and other peak dates may carry different rates and stricter terms — we'll tell you exactly what applies when we confirm your booking.
• Host Cancellation: If we cancel your reservation for any reason, you will receive a full refund.
• Processing: Approved refunds are issued within 15 days of receiving your banking details. Payment gateway and card transaction fees are deducted from the refund amount.

• Timings: Check-in is from 1pm; checkout is by 11am. Early check-in or late checkout must be arranged in advance.
• Meals: Freshly prepared from farm harvest. Please give staff at least 4 hours notice (Breakfast: 8–10am | Lunch: 1–2pm | Dinner: 6–8pm).
• Conduct: No alcohol, smoking, or illicit substances. No parties, loud music, or unapproved group events.
• Food & Visitors: No outside food or drinks; no food in rooms. Outside visitors require prior approval and advance ID submission.
• Occupancy & Extra Beds: Rooms are for double occupancy. Extra beds are ₹3,000 per room per night.
• Children & Pets: Adult-only and pet-free by default. Exceptions are occasionally granted upon request — just contact us.
• Farm Dogs: Resident dogs live on-site. Let us know in advance if you need them secured in their enclosures during your stay.

• Age & ID Verification: The primary guest must be at least 18 years old. All guests must present an original, valid government-issued photo ID with address proof (Aadhaar, Driving License, Voter ID, or Passport) at check-in. Check-in cannot proceed without verified ID.
• Property Care: Guests are responsible for reasonable care of the room and for damage to property or amenities.
• Violations & Penalties: Break house rules or cause real disruption and we'll ask you to leave — no refund, and we reserve the right to charge up to ₹10,000 per incident to cover it.

• Data Use: If you send us a booking enquiry, we save your name, email, phone number, arrival date, number of nights, guest count, room choice, and whatever you write in the message — used only to answer you and manage your stay. Every visit to the site, we also log which pages you viewed, a random session ID, and where you came from (a link, search, or ad campaign) — kept separately from your name and contact details unless you also send us an enquiry.
• Data Sharing: We never sell personal data. We share it only with service providers needed to host the site, deliver email, process payments, manage bookings, or comply with the law.
• GDPR (EU & UK Guests): You may request access, correction, or deletion of your stored data at any time.

Privacy questions: info@pushkarorganic.com or +91 88755 05555.